Refund & Cancellation Policy

Last updated: 18th July 2025

At WebJourny.com, we aim to deliver high-quality WordPress websites and digital services tailored to your specific needs. Your satisfaction is important to us, and we strive to maintain fair, transparent, and reasonable policies around cancellations and refunds.

Please read this policy carefully before placing any order.

🔄 Cancellation Policy

We understand that circumstances can change. Here’s how cancellations work:

🕓 Before Work Begins:

• If you request a cancellation before any work has started, you are entitled to a full refund, minus any processing fees (e.g. PayPal or Razorpay fees).

🚧 After Work Has Started:

• If you cancel after work has begun, we will deduct charges based on the time and effort already invested in the project.

• This may include:

  • Consultation time

  • Research and design drafts

  • Hosting, domain or premium plugin/theme purchases (if applicable)

❌ Non-Cancellable Items:

We cannot cancel or refund for:

• Completed projects

• Third-party services like domain registration, premium plugins, themes, or hosting purchased on your behalf

• Custom or rush delivery services

💰 Refund Policy

We aim for clarity and honesty. Refunds are only issued under the following conditions:

✅ Eligible Refunds:

• If we fail to deliver the agreed-upon scope of work (as per signed proposal or email confirmation)

• If there is a technical fault on our end and it cannot be resolved within a reasonable timeframe

• If a refund request is made within 7 days of payment, provided the work hasn’t progressed significantly

❌ Non-Refundable Situations:

• Change of mind after work has started

• Delay in content or communication from client’s side

• Lack of functionality due to 3rd-party tool or plugin limitations

• Client dissatisfaction due to subjective preferences, where the agreed scope has been delivered

• SEO and maintenance plans once started (due to continuous service nature)

🔁 Revisions Instead of Refunds

We are happy to revise work (within scope) before offering a refund. Most concerns can be resolved with clear communication.

Each package includes a specific number of free revisions as per our services page.

📧 How to Request a Refund or Cancel

To initiate a refund or cancellation request, please email us at:

📩 support@webjourny.com
Include:

• Your full name

• Project details or order ID

• Reason for cancellation/refund

We aim to respond within 2 business days.

🔐 Payment Gateways

All payments are processed securely via:

• Razorpay (for Indian customers)

• PayPal (for UK/international clients)

Refunds will be issued to the original payment method only. Please allow 5–10 business days for the amount to reflect.

⚖️ Legal Note

This Refund & Cancellation Policy complies with the UK Consumer Contracts Regulations (2013) and other relevant digital goods and services laws.

Our company is registered in India and operates internationally with a focus on UK-based small businesses. We uphold all obligations for fair business practices.

If you still have questions about our policy, feel free to contact us.